Our Team

Smart AIM Solutions are a family run business with many years of experience. We pride ourselves on doing amazing work for our customers to a high standard of workmanship, whether it be: a simple boiler service; fixing a leak; installing a modern heating system; or designing and creating your dream bathroom.

To do this we rely on a team of motivated Engineers and Office Staff who have the knowledge, tools and experience to perform at our very high standards.

Unfortunately our industry is often tarnished by examples of 'rogue traders' who deliver poor quality work and have unscrupulous charging practices. Sadly this is still evident across our region, as we are often called out to correct another company's poor work or provide a more realistic estimate.

We are fortunate to have a large and loyal customer base who are happy to unreservedly recommend us as their plumbers of choice – as borne out by the many unprompted recommendations on social media. However, we do not take our reputation for granted as we constantly strive to further develop our skills and knowledge whilst also keeping ahead of the regulatory industry standards.

Having suitably qualified and experienced staff is a given, but it is only part of our offering. Of more importance is how we interact with our customers – we call this our company's operating values, which can be thought of as our company DNA.

Our Operating Values are provided below.

We expect every member of the team to:

Through our team we aim to provide the highest levels of service at a competitive price. By providing an exceptional service our customers will not only repay us with their loyalty and continued custom but will repeatedly recommend us to friends, family and the wider community. This is the accolade to which we constantly strive to achieve and we hope this shows. Everything we do has a process and has been carefully thought through to ensure you receive the highest possible level of service and care.

We will always aim to better ourselves, ensuring our brand is recognised and respected by our customers and competitors alike. We will always ensure our company meets and exceeds all industry codes and practices.

Our employees will always be trained to the highest standards and will strive to achieve further qualifications related to their role. As a result, we aim to promote trust in respect for our company and increase professionalism throughout the industry.

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